Blackthorn experienced a major incident on June 25, 2026 affecting Blackthorn Messaging and Smart Scheduler, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 06:54 PM UTC
We're aware of an issue with Smart Scheduler that began around 9:30am ET today, June 25. The following are currently being affected: - Scheduled emails are not being sent - New emails cannot be created - SMS messages are not being sent - Push notifications are not being sent *Please note: Anything scheduled via Smart Scheduler as of this morning at 9:30am ET has not been sent. Our team is actively investigating this issue. We'll update this page as soon as we have more information or a resolution. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request
- resolved Jun 25, 2026, 10:51 PM UTC
RESOLVED *A REQUIRED BASE PACKAGE UPGRADE WILL BE REQUIRED TO RESTORE FULL FUNCTIONALITY* Please see below. Root Cause: The Base Connected App experienced a disconnection during Messaging configuration updates on the morning of June 25th. We've addressed this by provisioning a new Connected App and releasing an updated Base package. As part of the fix, we also improved the security of our Connected App. It now uses a more flexible approach that allows us to rotate secrets without causing downtime for customers. Resolution: Upgrade the Blackthorn Base package from the AppExchange. Only the Base package needs to be upgraded. How to Upgrade: To restore full functionality, please install the updated Base package using the link below. Once installed, open Smart Scheduler and click Authorize to reconnect. - Production: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ - Sandbox: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ Recommended Upgrade Steps: 1. Upgrade your sandbox first 2. Test Smart Scheduler in sandbox 3. Upgrade your production org Once upgraded, Smart Scheduler will resume normal operation. Questions? Submit a support case: https://community.blackthorn.io/s/support-request