Blackthorn incident
Blackthorn Payments issue causing intermittent outages. Status update forthcoming.
Blackthorn experienced a critical incident on December 3, 2025 affecting Blackthorn Events and Blackthorn Payments and 1 more component, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 04:37 PM UTC
There is a Blackthorn Payments feature issue causing temporary, intermittent service disruptions in payment processing. During an intermittent disruption, some features may be unavailable or operate at suboptimal performance. We are in the process of deploying a fix and will provide additional updates.
- investigating Dec 03, 2025, 05:29 PM UTC
We are continuing to investigate this issue.
- investigating Dec 03, 2025, 11:03 PM UTC
There is an ongoing security incident related to a widespread malware attack affecting multiple organizations, including Blackthorn. As part of our mitigation efforts, we are deploying patched versions of our Payments apps, which has caused temporary disruption to Stripe payment processing. Processing has been restored for the majority of impacted customers, and we are continuing to roll out updates. We will provide additional updates as our investigation continues.
- monitoring Dec 04, 2025, 10:08 PM UTC
We are currently deploying patched fixes for all impacted organizations. The majority of impacted organizations have been fixed, and we are currently monitoring the results. Additional updates to follow. If you are still experiencing disruptions and have questions, please create a case with Support.
- resolved Dec 06, 2025, 01:14 PM UTC
We have completed the deployment of patched fixes for any impacted organizations. Although this incident is resolved, we will continue to monitor results. If you are experiencing disruptions and have questions, please create a case with Support.