Blackline experienced a major incident on October 27, 2025 affecting PROD NA3, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 08:21 PM UTC
We are seeing some elevated error rates for Blackline Clients in the NA3 environment. Users are experiencing these errors when trying to log in via Single Sign-On (SSO). BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- monitoring Oct 27, 2025, 08:49 PM UTC
BlackLine has deployed a fix for Intermittent Access Issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Oct 28, 2025, 12:08 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.