Blackline incident

Performance and login issues in PROD - FCM

Critical Resolved View vendor source →

Blackline experienced a critical incident on November 6, 2025 affecting PROD NA3, lasting 5h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 03:08 PM UTC
Resolved
Nov 06, 2025, 08:33 PM UTC
Duration
5h 25m
Detected by Pingoru
Nov 06, 2025, 03:08 PM UTC

Affected components

PROD NA3

Update timeline

  1. investigating Nov 06, 2025, 03:08 PM UTC

    Customers may be experiencing performance and login issues with their production instances. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. monitoring Nov 06, 2025, 04:14 PM UTC

    BlackLine has deployed a fix for performance and login issues with the production instances. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  3. resolved Nov 06, 2025, 08:33 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.