Blackboard incident

Illuminate-Intermittent data Refresh Issue-US & EU

Major Resolved View vendor source →

Blackboard experienced a major incident on May 27, 2025 affecting Illuminate, lasting 3d 9h. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 11:10 AM UTC
Resolved
May 30, 2025, 08:35 PM UTC
Duration
3d 9h
Detected by Pingoru
May 27, 2025, 11:10 AM UTC

Affected components

Illuminate

Update timeline

  1. investigating May 27, 2025, 11:10 AM UTC

    We are currently experiencing intermittent issues with our data pipeline, which may result in occasional delays in the refresh of data from Blackboard to Illuminate for some clients in these regions. Our team is actively working to resolve the issue and restore full functionality.

  2. investigating May 27, 2025, 04:26 PM UTC

    Our engineers are working toward a fix. We will share the ETA once available.

  3. identified May 28, 2025, 07:03 AM UTC

    Our Technical Engineers are currently working on multiple parallel paths to mitigate the issue, and a potential fix is currently being tested in lower environments, and no ETA for now.

  4. identified May 30, 2025, 12:35 PM UTC

    A fix has been implemented and pushed into production. We are monitoring the results and expect the service to be fully functional within the next few hours.

  5. resolved May 30, 2025, 08:35 PM UTC

    The fix was successful, and the data pipeline is now fully operational.