Blackboard experienced a critical incident on June 20, 2025 affecting BB Annotate, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
BB Annotate
Update timeline
- investigating Jun 20, 2025, 06:08 AM UTC
We are aware that some customers hosted out of Singapore are currently unable to access Blackboard Annotate Assignments. Teams are currently investigating.
- investigating Jun 20, 2025, 06:55 AM UTC
Our engineering team is still investigating the issue with Bb Annotate. We will provide a new update as soon as it is available.
- monitoring Jun 20, 2025, 09:43 AM UTC
Our engineers have monitored the fix and confirmed the issue with Bb Annotate has been resolved. All services are now operating normally at this time.
- resolved Jun 20, 2025, 11:14 AM UTC
This incident has been resolved and it was observed that clients are operating normally.