Blackboard experienced a notice incident on August 8, 2025 affecting Blackboard - SaaS (Africa) and Blackboard - SaaS (US) and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2025, 06:36 PM UTC
We are aware of issues viewing Discussions and with the dynamic loading of Discussions. The issues were introduced with the release of Blackboard 3900.123.0 to Production environments and are occurring in all regions except US Eastern time zone. The team is investigating the issues and will resolve them as soon as possible. We will provide an update as soon as more information is available
- identified Aug 08, 2025, 09:44 PM UTC
The issue has been identified and a fix is underway. We expect to deploy a fix for this later today and will provide the timing once confirmed. This issue is impacting only customer production sites already upgraded to 3900.123.0.
- identified Aug 09, 2025, 03:29 AM UTC
Final testing of the fix is underway. The fix will be deployed as soon as testing is complete. Deployment will be to production sites in all regions except US Eastern, since US Eastern is not impacted.
- monitoring Aug 09, 2025, 11:42 AM UTC
The fix for the Discussions issues is underway and we are monitoring it. We have identified an issue with scrolling in Class Conversation and we are currently working on a fix for that.
- resolved Aug 09, 2025, 09:00 PM UTC
The fix for the Class Conversation issue on production sites upgraded to 3900.123.0 has been deployed. This incident is resolved.