Blackbaud incident

Active Issue Alert – BBID - Multiple Products - 000665599

Critical Resolved View vendor source →

Blackbaud experienced a critical incident on March 24, 2026 affecting Blackbaud Merchant Services™ and Blackbaud School Website System™ and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 05:26 PM UTC
Resolved
Mar 24, 2026, 08:10 PM UTC
Duration
2h 44m
Detected by Pingoru
Mar 24, 2026, 05:26 PM UTC

Affected components

Blackbaud Merchant Services™Blackbaud School Website System™Blackbaud Grantmaking™Accounts Payable APIBlackbaud.comBlackbaud Fundraiser Performance Management™Luminate CMSBlackbaud Altru®Financial Edge NXTBlackbaud Enrollment Management System™

Update timeline

  1. investigating Mar 24, 2026, 05:04 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  2. investigating Mar 24, 2026, 05:21 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  3. investigating Mar 24, 2026, 05:26 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  4. investigating Mar 24, 2026, 05:46 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  5. monitoring Mar 24, 2026, 06:46 PM UTC

    We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue to monitor system performance to ensure ongoing stability. Please continue to reference this page for updates.

  6. resolved Mar 24, 2026, 08:10 PM UTC

    This incident has been resolved.