Blackbaud incident
Active Issue Alert – Blackbaud Merchant Services and Blackbaud Altru - 000665766
Blackbaud experienced a minor incident on March 25, 2026 affecting Blackbaud Merchant Services™ and Blackbaud Altru®, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 01:52 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Mar 25, 2026, 01:54 PM UTC
Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
- investigating Mar 25, 2026, 02:21 PM UTC
Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
- investigating Mar 25, 2026, 02:46 PM UTC
The vendor issue that has been identified impacts a subset of customers capturing card-present transactions with magnetic swipe readers. This issue does not impact MobilePay Terminal, WisePOS E, or BlueFin devices. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
- resolved Mar 25, 2026, 03:41 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.