Blackbaud incident

Active Issue Alert – Raiser's Edge NXT - 000667109

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on April 1, 2026 affecting Raiser's Edge NXT®, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 09:42 PM UTC
Resolved
Apr 02, 2026, 02:02 AM UTC
Duration
4h 20m
Detected by Pingoru
Apr 01, 2026, 09:42 PM UTC

Affected components

Raiser's Edge NXT®

Update timeline

  1. investigating Apr 01, 2026, 09:42 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. monitoring Apr 01, 2026, 10:53 PM UTC

    The issue has been resolved. Users that are experiencing the issue are advised to logout and log back in again.

  3. resolved Apr 02, 2026, 02:02 AM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.