Blackbaud incident
Active Issue Alert – Blackbaud Altru®, Blackbaud CRM™ - #000668678
Blackbaud experienced a minor incident on April 13, 2026 affecting Blackbaud Altru® and Blackbaud CRM™, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 04:49 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 13, 2026, 05:36 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 13, 2026, 06:28 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.