Active Issue Alert – Raiser's Edge, Financial Edge NXT - 000667840

Update timeline

1. investigating Apr 07, 2026, 07:55 PM UTC

   We have identified an issue impacting a subset of our customers causing errors when using Database View with Raiser's Edge NXT and Financial Edge NXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. investigating Apr 07, 2026, 08:34 PM UTC

   A subset of customers are experiencing intermittent latency when navigating, or using features such as lists, in Database View. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

3. investigating Apr 08, 2026, 03:12 PM UTC

   A subset of customers are experiencing intermittent latency when navigating, or using features such as lists, in Database View. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Next update will be 3:30 PM ET. Please continue to reference this page for updates.

4. investigating Apr 08, 2026, 08:13 PM UTC

   A subset of customers are experiencing intermittent latency while navigating in Database View. This typically manifests as visual disruptions when rendering user interface elements and does not impact process runtimes. Our engineers continue working to resolve this for you as quickly as possible. Next update will be 1 PM ET, 9 Apr 2026. Please continue to reference this page for updates.

5. investigating Apr 09, 2026, 06:04 PM UTC

   A subset of customers are experiencing intermittent latency while navigating in Database View. This typically manifests as visual disruptions when rendering user interface elements and does not impact process runtimes. Our engineers continue working to resolve this for you as quickly as possible. Next update will be 11 AM ET, 13 Apr 2026. Please continue to reference this page for updates.

6. investigating Apr 13, 2026, 07:11 PM UTC

   We continue to see intermittent latency for a small subset of users when navigating database view. This typically manifests as visual inconsistencies, such as highlighted modules not being selected, rather than slow-running queries or other processes. We are working with a third-party vendor to resolve this for you as quickly as possible. Please continue to reference this page for updates.

7. identified Apr 15, 2026, 03:00 PM UTC

   We are making a configuration change that should help mitigate these issues. Some connected users may experience a brief interruption in their connection, but should be able to re-connect afterwards. We will monitor system performance following this change to ensure it works as expected. Please continue to reference the status page for updates.

8. monitoring Apr 15, 2026, 03:44 PM UTC

   The configuration change is complete and working as expected. We are now seeing more consistent responsiveness when navigating database view. We are moving this incident into a monitoring status for the remainder of the day to ensure continued stability.

9. resolved Apr 15, 2026, 10:00 PM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.