Blackbaud incident

Active Issue Alert – Blackbaud Luminate Online® - #000697219

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on October 11, 2026 affecting Blackbaud Luminate Online®, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2026, 02:35 PM UTC
Resolved
Oct 14, 2026, 02:38 PM UTC
Duration
3d
Detected by Pingoru
Oct 11, 2026, 02:35 PM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Oct 11, 2026, 02:35 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. monitoring Oct 12, 2026, 12:10 AM UTC

    A fix has been implemented and we are monitoring the results. monitoring continues until 10:00 AM EST on 10/12/2026 to ensure stability.

  3. monitoring Oct 12, 2026, 12:13 AM UTC

    We are continuing to monitor for any further issues.

  4. investigating Oct 12, 2026, 12:33 PM UTC

    Our engineers continue to investigate slow response times and timeouts for a subset of customers. Please continue to reference this page for updates.

  5. identified Oct 12, 2026, 02:47 PM UTC

    Our engineers have identified an issue causing slow response times for a subset of customers and are implementing changes to mitigate the impact. Please continue to reference this page for updates.

  6. monitoring Oct 12, 2026, 04:29 PM UTC

    Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 3:00 PM ET this afternoon.

  7. monitoring Oct 12, 2026, 07:42 PM UTC

    Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 13th.

  8. monitoring Oct 13, 2026, 02:08 PM UTC

    Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 2:00 PM ET.

  9. monitoring Oct 13, 2026, 07:06 PM UTC

    Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 14th.

  10. resolved Oct 14, 2026, 02:38 PM UTC

    This incident is resolved and our engineers have observed no further impact to customers.