Blackbaud incident

Active Issue Alert – Luminate Online - #000684337

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on July 20, 2026 affecting Blackbaud Luminate Online®, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 07:47 PM UTC
Resolved
Jul 21, 2026, 01:15 AM UTC
Duration
5h 27m
Detected by Pingoru
Jul 20, 2026, 07:47 PM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Jul 20, 2026, 07:47 PM UTC

    We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers are currently investigating.

  2. identified Jul 20, 2026, 10:31 PM UTC

    We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are working on implementing it now. Next update will be at 9pm EST.

  3. identified Jul 21, 2026, 01:04 AM UTC

    We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are continuing to work on implementing it now. Next update will be at 8am EST.

  4. resolved Jul 21, 2026, 01:15 AM UTC

    This incident has been resolved.