Blackbaud incident

Active Issue Alert – Payment Services, Luminate Online, Raiser's Edge NXT - 000683293

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on July 14, 2026 affecting Blackbaud Luminate Online® and Raiser's Edge NXT® and 1 more component, lasting 11h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 01:44 AM UTC
Resolved
Jul 14, 2026, 01:38 PM UTC
Duration
11h 53m
Detected by Pingoru
Jul 14, 2026, 01:44 AM UTC

Affected components

Blackbaud Luminate Online®Raiser's Edge NXT®Payment Services

Update timeline

  1. investigating Jul 14, 2026, 01:44 AM UTC

    We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. monitoring Jul 14, 2026, 04:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 01:38 PM UTC

    An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.