Blackbaud is currently experiencing a minor incident affecting Blackbaud CRM™ and ResearchPoint™, which began 1d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 01:29 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified May 29, 2026, 02:03 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 29, 2026, 02:33 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
- investigating May 29, 2026, 02:39 PM UTC
We are continuing to investigate this issue.
- investigating May 29, 2026, 02:44 PM UTC
We are continuing to investigate this issue.
- identified May 29, 2026, 03:00 PM UTC
Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
- identified May 29, 2026, 03:33 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
- identified May 29, 2026, 04:02 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
- identified May 29, 2026, 05:39 PM UTC
A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service. Our engineers are currently working on a resolution to this problem. Next update will be 6/1/2026. If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069