Blackbaud incident

Active Issue Alert –Blackbaud CRM - 000676293

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on May 29, 2026 affecting Blackbaud CRM™ and ResearchPoint™, lasting 4d 8h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 01:29 PM UTC
Resolved
Jun 02, 2026, 09:29 PM UTC
Duration
4d 8h
Detected by Pingoru
May 29, 2026, 01:29 PM UTC

Affected components

Blackbaud CRM™ResearchPoint™

Update timeline

  1. investigating May 29, 2026, 01:29 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified May 29, 2026, 02:03 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  3. investigating May 29, 2026, 02:33 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

  4. investigating May 29, 2026, 02:39 PM UTC

    We are continuing to investigate this issue.

  5. investigating May 29, 2026, 02:44 PM UTC

    We are continuing to investigate this issue.

  6. identified May 29, 2026, 03:00 PM UTC

    Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

  7. identified May 29, 2026, 03:33 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

  8. identified May 29, 2026, 04:02 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

  9. identified May 29, 2026, 05:39 PM UTC

    A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service. Our engineers are currently working on a resolution to this problem. Next update will be 6/1/2026. If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069

  10. identified Jun 01, 2026, 02:17 PM UTC

    A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service. Our engineers are continuing to work on a resolution to this problem. Next update will be 6/2/2026. If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069

  11. resolved Jun 02, 2026, 09:29 PM UTC

    This incident has been resolved.