Blackbaud incident

Active Issue Alert – Raiser's Edge NXT - 000674924

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on May 20, 2026 affecting Raiser's Edge NXT®, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 03:52 PM UTC
Resolved
May 20, 2026, 04:12 PM UTC
Duration
19m
Detected by Pingoru
May 20, 2026, 03:52 PM UTC

Affected components

Raiser's Edge NXT®

Update timeline

  1. investigating May 20, 2026, 03:52 PM UTC

    We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements. During this window, some users may experience brief interruptions or degraded performance. We expect full service to resume normally once the activity is complete.

  2. identified May 20, 2026, 03:52 PM UTC

    We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements. During this window, some users may experience brief interruptions or degraded performance. We expect full service to resume normally once the activity is complete.

  3. resolved May 20, 2026, 04:12 PM UTC

    An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.