Blackbaud incident

Active Issue Alert – Luminate WebServices - #000698707

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on October 20, 2026 affecting Luminate WebServices, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 11:58 PM UTC
Resolved
Oct 21, 2026, 01:18 AM UTC
Duration
1h 19m
Detected by Pingoru
Oct 20, 2026, 11:58 PM UTC

Affected components

Luminate WebServices

Update timeline

  1. investigating Oct 20, 2026, 11:58 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved Oct 21, 2026, 01:18 AM UTC

    This incident has been resolved.