Blackbaud incident

Active Issue Alert – Blackbaud Luminate Online® - #000698592

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on October 20, 2026 affecting Blackbaud Luminate Online®, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 04:12 PM UTC
Resolved
Oct 20, 2026, 08:07 PM UTC
Duration
3h 54m
Detected by Pingoru
Oct 20, 2026, 04:12 PM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Oct 20, 2026, 04:12 PM UTC

    We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.

  2. identified Oct 20, 2026, 05:24 PM UTC

    We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.

  3. monitoring Oct 20, 2026, 06:43 PM UTC

    We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.

  4. resolved Oct 20, 2026, 08:07 PM UTC

    This incident has been resolved.