Technical Difficulties Affecting the Mobile App

Update timeline

1. investigating Feb 04, 2026, 03:29 PM UTC

   Status: Investigating We are currently experiencing technical difficulties, this may impact the mobile app in which an generic error screen is displayed. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Mobile App (Degraded performance)

2. identified Feb 04, 2026, 04:49 PM UTC

   Status: Identified We are currently in the process of implementing the solution to address the mobile app issue that was identified earlier. Our team is working diligently to ensure that the necessary fixes are applied accurately and efficiently. We appreciate your continued patience and understanding during this time. Affected components Mobile App (Degraded performance)

3. resolved Feb 05, 2026, 12:52 PM UTC

   Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Mobile App (Operational)