Bitvavo experienced a minor incident on July 7, 2026 affecting Logins, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 09:17 AM UTC
Status: Investigating We are investigating an issue affecting the login experience on our platform. Users may experience delays or may be unable to log in. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Logins (Degraded performance)
- identified Jul 07, 2026, 09:00 AM UTC
Status: Identified We have identified the cause of the issue affecting login. Users may still experience issues when logging in if they use a password manager that automatically submits the login details before completing the Captcha. If you manually submit the login details and complete the Captcha everything should work as normal. We are working on a solution and will keep you updated on the progress. Affected components Logins (Degraded performance)
- monitoring Jul 07, 2026, 12:12 PM UTC
Status: Monitoring Our team has implemented a fix for the Captcha being skipped and we are now monitoring the situation. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Logins (Operational)
- resolved Jul 07, 2026, 01:09 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the login incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Logins (Operational)