BitTitan incident

Slow site performance

Resolved after 20 hours 58 minutes, affecting MSPComplete and MigrationWiz, on December 8, 2021.

monitoring Dec 09, 2021, 09:54 AM UTC

We are continuing to monitor for any further issues.

Started
Dec 08, 2021, 08:29 PM UTC
Resolved
Dec 09, 2021, 05:27 PM UTC
Duration
20h 58m
Detected by Pingoru
Dec 08, 2021, 08:29 PM UTC

Affected components

MSPCompleteMigrationWiz

Update timeline

  1. investigating Dec 08, 2021, 08:29 PM UTC

    We have reports of performance/availability being impacted for MigrationWiz and BitTitan.com at this time. This may also cause submitted migrations to take longer than usual to get started Our teams are actively investigating the cause so mitigation steps can be implemented.

  2. monitoring Dec 09, 2021, 12:15 AM UTC

    Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.

  3. monitoring Dec 09, 2021, 02:47 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Dec 09, 2021, 09:54 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 09, 2021, 05:27 PM UTC

    This incident has been resolved.

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