Is BitTitan down?

On October 21, 2026, the NSA and FBI issued guidance on two critical vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619) that could allow remote code execution. We reviewed our systems for exposure. The MigrationWiz platform does not use PHP and is not affected. Our marketing website uses PHP, and we applied the necessary patches. We have confirmed that the vulnerability has been addressed. We conclusively determined there has been no impact on customer data or service availability. No action is required from customers. Migrations, mailboxes, and account access are unaffected.

We are currently investigating an issue affecting Teams Private Chat migrations. During credential verification, customers may see an error indicating the user was not found on the Source tenant. This issue is limited to Teams Private Chat migrations. Other migration types are not affected. Our team is aware of the issue and is actively investigating. We will provide an update as soon as we have more information.

This incident has been resolved.

We are investigating an issue affecting job assignments to our infrastructure, resulting in extended wait times for jobs in the Submitted state. Our engineering team is actively working to identify and resolve the root cause. Action Required: If your jobs have been waiting in the Submitted state for more than 1 hour, please stop the affected project lines and resubmit them. We will provide updates as our investigation progresses and apologize for the disruption.

The issue affecting job assignments to our infrastructure has been resolved. Jobs are processing normally, and wait times in the Submitted state have returned to expected levels. If you stopped and resubmitted project lines per our earlier guidance and are still seeing delays, please contact support.

MigrationWiz Document Migration Errors Following a system upgrade on August 19, 2026 that improved overall document migration speed and throughput, we have identified an issue affecting a small subset of customers. Some users may encounter one of the following errors during document migrations: "Collection was modified; enumeration operation may not execute." "Offset and length were out of bounds" "Did not read all bytes from file." These errors are not indicative of data loss. They are the result of a DLL upgrade included in the August 19 release, which causes logs generated prior to the upgrade to be unreadable by the updated code. We are aware of the issue and actively working on a broader resolution. Recommended Steps If you are experiencing one of the errors above, please perform a Reset Items and resubmit the migration pass. This resolves the issue in most cases. For instructions, see How to Reset Items in MigrationWiz. https://help.bittitan.com/hc/en-us/articles/360042167494-MigrationWiz-Statistics-Statistics-Lookup#01H8HEMGW00PCG8XHWPM7QHWJD If the error persists after performing a Reset Items, please open a Support Case so our team can assist you directly while we work on a broader fix. We will provide updates here as our investigation continues.

This incident has been resolved.