Support Portal is not reachable from the help Center

Update timeline

1. investigating Feb 15, 2023, 03:36 PM UTC

   Support Portal is currently not accessible from the Help Center (https://help.bittitan.com/hc/en-us/requests/new) Customers are not able to access the Support Portal in order to create new tickets and check the status of existing tickets. The issue is currently being investigated and we will be posting updates as we learn more. At this time, new support incidents can be opened by emailing support at [email protected]

2. investigating Feb 15, 2023, 06:47 PM UTC

   We are continuing to investigate this issue, will keep posting with further updates as we learn more. Meanwhile, to create a new support incidents please email our support team at [email protected]

3. investigating Feb 15, 2023, 08:30 PM UTC

   While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to [email protected] for creating the support tickets

4. investigating Feb 15, 2023, 08:34 PM UTC

   While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to [email protected] for creating the support tickets

5. investigating Feb 15, 2023, 08:35 PM UTC

   While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to [email protected] for creating the support tickets

6. investigating Feb 16, 2023, 09:52 AM UTC

   Our teams are actively working on getting this issue resolved. Meanwhile, to create a new support incident, please email our support team at [email protected]

7. investigating Feb 20, 2023, 08:33 PM UTC

   This issue stands resolved now. We are extremely sorry for the inconvenience caused during this period and thank you for your patience and kind cooperation.

8. resolved Feb 21, 2023, 04:50 AM UTC

   This incident has been resolved.