BitTitan incident
Known Issue with G Suite (API) Mailbox Migrations Causing Throttling and Slowness
Resolved after 84 days 17 hours, affecting MigrationWiz and MigrationWiz DE, on July 29, 2024.
We have collaborated with Google and implemented the necessary algorithms to mitigate the throttling issue. The Google API endpoint is now stable and can be used for all new migration projects. Please note, for mailboxes that have already been migrated using the Gmail IMAP connector, continue using that connector to avoid any potential data inconsistencies. The Google API endpoint should be used for new mailbox migrations only.
Affected components
Update timeline
- identified Jul 29, 2024, 07:14 PM UTC
We are currently experiencing a known issue with the Google API due to recent changes made by Google. These changes are causing extreme throttling and slowness in our services. To mitigate this issue, we recommend using the Google (IMAP) connector for all Google Mail migrations until we can resolve the problem. We apologize for any inconvenience this may cause and appreciate your understanding as we work to address this issue.
- resolved Oct 22, 2024, 12:57 PM UTC
We have collaborated with Google and implemented the necessary algorithms to mitigate the throttling issue. The Google API endpoint is now stable and can be used for all new migration projects. Please note, for mailboxes that have already been migrated using the Gmail IMAP connector, continue using that connector to avoid any potential data inconsistencies. The Google API endpoint should be used for new mailbox migrations only.
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