Bitso incident
Mexico | SMS Delivery Failures to and From AT&T Network
Bitso experienced a minor incident on October 17, 2025 affecting 2FA and Phone Verification and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 17, 2025, 09:50 PM UTC
Please be advised that one of our service providers is currently experiencing SMS delivery failures. This impacts all messages sent to and received from users on the AT&T network in Mexico. Our engineering team is actively engaged with our carrier partner to investigate and resolve the problem. We will provide another update as soon as more information is available. ----------------------------------------------------- Les informamos que uno de nuestros proveedores de servicios está experimentando fallos en la entrega de SMS. Esto afecta a todos los mensajes enviados y recibidos por los usuarios de la red AT&T en México. Nuestro equipo de ingeniería está trabajando activamente con nuestro socio operador para investigar y resolver el problema. Proporcionaremos más información tan pronto como esté disponible.
- resolved Oct 18, 2025, 12:03 AM UTC
This incident has been resolved.