Bitso incident

Delays on MXN deposits and withdrawals | October 10th, 2025.

Minor Resolved View vendor source →

Bitso experienced a minor incident on October 10, 2025 affecting Bank Transfer (SPEI), lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 11:16 PM UTC
Resolved
Oct 11, 2025, 12:29 AM UTC
Duration
1h 13m
Detected by Pingoru
Oct 10, 2025, 11:16 PM UTC

Affected components

Bank Transfer (SPEI)

Update timeline

  1. identified Oct 10, 2025, 11:16 PM UTC

    We've identified an issue affecting MXN deposits and withdrawals that is causing processing delays. To ensure the safety and stability of your funds while we work to resolve this, we have temporarily disabled MXN withdrawals. Our engineering team is working urgently to resolve the situation as soon as possible. We want to assure you that your funds remain safe. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the issue is resolved. -------------------------------- Hemos identificado un problema que afecta a los depósitos y retiros en MXN, lo que está causando demoras en su procesamiento. Para garantizar la seguridad y estabilidad de tus fondos mientras trabajamos para resolver el problema, hemos deshabilitado temporalmente los retiros en MXN. Nuestro equipo de ingeniería ya está trabajando con urgencia para resolver la situación a la brevedad. Queremos asegurarte que tus fondos permanecen seguros. Lamentamos sinceramente los inconvenientes que esto pueda ocasionar y proporcionaremos una actualización tan pronto como se resuelva el problema.

  2. resolved Oct 11, 2025, 12:29 AM UTC

    This incident has been resolved.