Bitso incident

BRL (PIX) withdrawals service degradation

Minor Resolved View vendor source →

Bitso experienced a minor incident on April 1, 2026 affecting PIX, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 07:36 PM UTC
Resolved
Apr 01, 2026, 10:58 PM UTC
Duration
3h 21m
Detected by Pingoru
Apr 01, 2026, 07:36 PM UTC

Affected components

PIX

Update timeline

  1. identified Apr 01, 2026, 07:36 PM UTC

    We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels. We apologize for the inconvenience and appreciate your patience. ---------------------- Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação. Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

  2. monitoring Apr 01, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results. ------------------ Foi implementada uma correção e estamos monitorando os resultados.

  3. resolved Apr 01, 2026, 10:58 PM UTC

    This incident has been resolved.