Bitso experienced a major incident on April 14, 2026 affecting Bank Transfer (SPEI), lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 14, 2026, 12:24 AM UTC
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.
- resolved Apr 14, 2026, 12:36 AM UTC
This incident has been resolved.