- Detected by Pingoru
- Apr 25, 2026, 11:04 PM UTC
- Resolved
- Apr 25, 2026, 11:10 PM UTC
- Duration
- 6m
Affected: Website (Bitly.com)
Timeline · 3 updates
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investigating Apr 25, 2026, 11:04 PM UTC
We are currently investigating reports of a major service outage impacting the Bitly website (bitly.com). Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.
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monitoring Apr 25, 2026, 11:06 PM UTC
We are seeing recovery from an issue that was affecting the availability of bitly.com. We will continue to monitor.
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resolved Apr 25, 2026, 11:10 PM UTC
The incident affecting availability of bitly.com has been resolved and the website is fully operational.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 07:42 PM UTC
- Resolved
- Mar 16, 2026, 08:20 PM UTC
- Duration
- 37m
Affected: Website (Bitly.com)
Timeline · 2 updates
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investigating Mar 16, 2026, 07:42 PM UTC
We are currently experiencing an issue with our 3rd party provider that is resulting in a partial degradation of services relating to pricing and packaging. We continue to monitor the situation.
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resolved Mar 16, 2026, 08:20 PM UTC
The issue has been identified and resolved. We will continue to monitor.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 05:49 PM UTC
- Resolved
- Feb 20, 2026, 02:21 AM UTC
- Duration
- 7d 8h
Affected: Bit.ly Redirects
Timeline · 4 updates
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monitoring Feb 12, 2026, 05:49 PM UTC
We have received reports of intermittent DNS resolution issues on bit.ly due to residual caching from a recent provider outage. These issues should dissipate over the next several hours. We continue to monitor the situation. Note that while you may see interruptions in connections your audience may not.
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monitoring Feb 17, 2026, 12:40 AM UTC
We continue to monitor this issue with several ISPs showing resolution. If you are encountering this issue, we would appreciate knowing what ISP (Internet Service Provider) you are on when you report the issue. We are working with affected ISPs to get the erroneous DNS entries cleared from their residual cache layers.
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monitoring Feb 20, 2026, 12:34 AM UTC
This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared.
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resolved Feb 20, 2026, 02:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 09:42 PM UTC
- Resolved
- Jan 05, 2026, 11:04 PM UTC
- Duration
- 1h 21m
Affected: Website (Bitly.com)
Timeline · 2 updates
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investigating Jan 05, 2026, 09:42 PM UTC
Bitly has identified scattered occurrences of login issues concerning our Help and Support Portal and have begun an investigation into the problem.
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resolved Jan 05, 2026, 11:04 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 12, 2025 - Detected by Pingoru
- Sep 12, 2025, 12:38 PM UTC
- Resolved
- Sep 12, 2025, 02:11 PM UTC
- Duration
- 1h 32m
Timeline · 4 updates
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identified Sep 12, 2025, 12:38 PM UTC
We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider has acknowledged the issue and is working on a fix. We will provide an update within 30 minutes.
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identified Sep 12, 2025, 01:25 PM UTC
We are continuing to observe an outage of a 3rd party provider that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider is continuing to work to mitigate the issue. We will provide an update within 30 minutes.
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monitoring Sep 12, 2025, 02:01 PM UTC
We're observing recovery after an incident where a 3rd party provider outage caused issues with transactional email sends. We will continue to monitor to ensure that the incident is fully resolved.
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resolved Sep 12, 2025, 02:11 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2025, 11:21 PM UTC
- Resolved
- Sep 12, 2025, 12:21 AM UTC
- Duration
- 59m
Affected: Website (Bitly.com)
Timeline · 3 updates
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identified Sep 11, 2025, 11:21 PM UTC
We have identified a 3rd party provider outage impacting our new user sign up functionality. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.
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monitoring Sep 11, 2025, 11:50 PM UTC
We are observing recovery of the 3rd party outage that was causing issues with new sign ups. We are continuing to monitor the situation to ensure that functionality has been fully restored.
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resolved Sep 12, 2025, 12:21 AM UTC
The outage of our 3rd party provider that was blocking new user sign ups has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2025, 01:02 PM UTC
- Resolved
- Aug 01, 2025, 03:37 PM UTC
- Duration
- 2h 35m
Affected: Website (Bitly.com)
Timeline · 3 updates
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identified Aug 01, 2025, 01:02 PM UTC
We are currently experiencing a 3rd party provider outage impacting checkout and payment method updates when utilizing PayPal. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.
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identified Aug 01, 2025, 01:49 PM UTC
PayPal is continuing to experience issues that are impacting use on our checkout and payment method update functionality. They are actively investigating and working to mitigate the issue. To make a purchase, please utilize checkout using a credit card.
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resolved Aug 01, 2025, 03:37 PM UTC
The 3rd party provider incident involving checkout with PayPal has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2025, 06:30 PM UTC
- Resolved
- May 13, 2025, 06:37 PM UTC
- Duration
- 7m
Affected: Website (Bitly.com)API
Timeline · 5 updates
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investigating May 13, 2025, 06:30 PM UTC
We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.
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investigating May 13, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
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identified May 13, 2025, 06:34 PM UTC
The issue has been identified and we are working to restore the service.
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resolved May 13, 2025, 06:37 PM UTC
This incident has been resolved.
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postmortem Jun 11, 2025, 03:21 PM UTC
On `2025-05-13` We experienced an outage affecting the Bitly Public API from `18:12Z` to `18:34Z`. This affected the ability to use the Bitly site or create new links, but did not impact usage of any existing links. The root cause was an error with a newly provisioned application secret which caused a fatal API service error that didn't fail our deployment pipeline. Our monitoring systems detected the issue quickly and we successfully rolled back to restore services. We have since taken steps towards resolving root causes, including improving secrets validation and faster failure detection during service initialization.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2025, 05:24 PM UTC
- Resolved
- Apr 08, 2025, 12:58 AM UTC
- Duration
- 7h 33m
Affected: Bitly Pages
Timeline · 6 updates
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investigating Apr 07, 2025, 05:24 PM UTC
We are currently investigating an issue preventing uploaded images to be fetched. This could be affecting Link in Bios and QR codes.
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investigating Apr 07, 2025, 05:33 PM UTC
We are continuing to investigate, this is also affecting uploading images.
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identified Apr 07, 2025, 05:52 PM UTC
We have identified the issue and are working to resolve it. Images are unable to be retrieved or uploaded. This may affect QR Code logos and Bitly Pages with images.
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monitoring Apr 08, 2025, 12:01 AM UTC
We are seeing improvement and will continue to monitor the situation.
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resolved Apr 08, 2025, 12:58 AM UTC
The issue has been resolved, and all services appear to be operating as expected.
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postmortem Apr 08, 2025, 01:08 AM UTC
From `16:41Z` - `23:56Z` operations on and access to user uploaded images failed. This affected user ability to add new images to QR codes and Pages, and affected display of user uploaded images on Page buttons and backgrounds. The root cause was human error by our service provider during the application of a policy change. A restriction intended for one object incorrectly applied at the bucket level. We understand the significant impact this has had and we are taking steps with our service provider to prevent this from happening again.
Read the full incident report →
- Detected by Pingoru
- Jan 17, 2025, 05:43 PM UTC
- Resolved
- Jan 17, 2025, 06:13 PM UTC
- Duration
- 30m
Affected: Website (Bitly.com)APIMetricsWebhook Delivery
Timeline · 2 updates
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identified Jan 17, 2025, 05:43 PM UTC
We are currently experiencing a major service outage impacting our Website and API. Our on-call team has identified the root cause and is working and resolve this issue. We will provide an update within 30 minutes.
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resolved Jan 17, 2025, 06:13 PM UTC
An incident impacting our website, API, webhooks and metrics has been resolved and all actions should now be operational.
Read the full incident report →
- Detected by Pingoru
- Jan 16, 2025, 11:27 PM UTC
- Resolved
- Jan 16, 2025, 11:54 PM UTC
- Duration
- 27m
Affected: Website (Bitly.com)
Timeline · 3 updates
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investigating Jan 16, 2025, 11:27 PM UTC
We are currently investigating reports of a partial service outage impacting our logged in website experience - with some actions failing including redirecting links to new long urls. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.
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monitoring Jan 16, 2025, 11:31 PM UTC
We are seeing recovery from an incident that was affecting our logged in web experience (specifically redirecting links to new long URLs). Our on-call team is monitoring the situation and working to determine what caused the issue.
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resolved Jan 16, 2025, 11:54 PM UTC
The incident has been resolved and all actions on the logged in website experience are operational.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2024, 04:31 PM UTC
- Resolved
- Dec 18, 2024, 04:38 PM UTC
- Duration
- 6m
Affected: Website (Bitly.com)
Timeline · 3 updates
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investigating Dec 18, 2024, 04:31 PM UTC
Hi community. We’re currently investigating issues serving the Bitly website. We will provide an update on this issue within 30 minutes
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identified Dec 18, 2024, 04:35 PM UTC
We have identified a change which has created intermittent website errors for some of our users. A fix is being implemented and we will begin monitoring.
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resolved Dec 18, 2024, 04:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2024, 09:16 AM UTC
- Resolved
- Nov 28, 2024, 10:28 AM UTC
- Duration
- 1h 12m
Affected: Website (Bitly.com)
Timeline · 5 updates
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identified Nov 28, 2024, 09:16 AM UTC
We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more.
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identified Nov 28, 2024, 09:38 AM UTC
We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and is currently investigating. We are monitoring the situation closely and will share an update as soon as we know more.
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identified Nov 28, 2024, 10:09 AM UTC
We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has identified the issue and is currently implementing a fix. We are monitoring the situation closely and will share an update as soon as we know more.
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monitoring Nov 28, 2024, 10:20 AM UTC
We are currently observing recovery from a 3rd party software outages that was was affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are continuing to monitor the situation closely!
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resolved Nov 28, 2024, 10:28 AM UTC
The incident with our 3rd party billing provider has been resolved and we've seen full recovery. We appreciate your patience!
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2024, 02:26 PM UTC
- Resolved
- Nov 25, 2024, 03:33 PM UTC
- Duration
- 1h 7m
Affected: Website (Bitly.com)
Timeline · 3 updates
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identified Nov 25, 2024, 02:26 PM UTC
We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!
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monitoring Nov 25, 2024, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 25, 2024, 03:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2024, 07:45 PM UTC
- Resolved
- Oct 16, 2024, 08:59 PM UTC
- Duration
- 1h 14m
Affected: Website (Bitly.com)
Timeline · 3 updates
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identified Oct 16, 2024, 07:45 PM UTC
We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service disruption and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!
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monitoring Oct 16, 2024, 08:46 PM UTC
Our 3rd party provider has implemented a fix for the service disruption that was causing issues with using PayPal as a payment method in our checkout flow. We have observed recovery and will continue to monitor the situation. PayPal payment methods should now be function in our checkout flow, but if you continue to encounter any issues, using credit card is still a viable workaround.
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resolved Oct 16, 2024, 08:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2024, 03:28 AM UTC
- Resolved
- Oct 01, 2024, 03:42 AM UTC
- Duration
- 14m
Affected: Website (Bitly.com)
Timeline · 3 updates
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investigating Oct 01, 2024, 03:28 AM UTC
Hi community. We’re seeing indications of errors affecting users on sign up and sign in pages . We’re looking into this now and will share an update within 30 minutes.
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monitoring Oct 01, 2024, 03:37 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 01, 2024, 03:42 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2024, 05:29 PM UTC
- Resolved
- Sep 25, 2024, 05:30 PM UTC
- Duration
- 54s
Affected: API
Timeline · 2 updates
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investigating Sep 25, 2024, 05:29 PM UTC
We're investigate an elevated API error rate. Thanks for your patience!
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resolved Sep 25, 2024, 05:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2024, 08:51 PM UTC
- Resolved
- Sep 16, 2024, 09:19 PM UTC
- Duration
- 28m
Affected: Bitly Pages
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2024, 03:10 PM UTC
- Resolved
- Aug 14, 2024, 03:49 PM UTC
- Duration
- 38m
Affected: Website (Bitly.com)APIBitly Pages
Timeline · 4 updates
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investigating Aug 14, 2024, 03:10 PM UTC
Hi community. We’re currently investigating issues impacting our website and API. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!
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monitoring Aug 14, 2024, 03:34 PM UTC
We have implemented a fix for the issue that was affecting our Website, API, and Pages and we are seeing full recovery. We will continue monitoring and report back with any updates.
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resolved Aug 14, 2024, 03:49 PM UTC
This incident has been resolved.
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postmortem Aug 26, 2024, 05:48 PM UTC
On `2024-08-14` We experienced an outage affecting the Bitly API from `15:03Z` to `15:10Z` and affecting the Bitly website from `15:03Z` to `15:31Z`. The root cause was a failure in our deployment pipeline which caused the incorrect release to be deployed. This change was immediately detected and rolled back but the failure triggered an unknown dependency loop which required a manual rollback to restore some systems. We have already taken steps to resolve some root causes and are evaluating ways to improve our ability to rollback more quickly in similar situations.
Read the full incident report →
- Detected by Pingoru
- Jul 25, 2024, 10:18 PM UTC
- Resolved
- Jul 25, 2024, 10:34 PM UTC
- Duration
- 16m
Affected: Website (Bitly.com)APIBitly Pages
Timeline · 3 updates
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identified Jul 25, 2024, 10:18 PM UTC
We have identified an issue preventing our website from loading which is also causing errors on our API. We have identified the problem and are implementing a fix.
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resolved Jul 25, 2024, 10:34 PM UTC
This incident has been resolved. Functionality of the website and API has been restored.
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postmortem Aug 02, 2024, 03:43 PM UTC
From 22:10Z through 22:32Z on 2024-07-25 Bitly experienced a brief outage. The root cause was a failure during a planned host migration which temporarily impacted internal service discovery.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2024, 05:11 PM UTC
- Resolved
- Jul 09, 2024, 06:16 PM UTC
- Duration
- 1h 5m
Affected: Website (Bitly.com)
Timeline · 3 updates
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identified Jul 09, 2024, 05:11 PM UTC
We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are monitoring the situation closely and will share an update as soon as we know more!
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monitoring Jul 09, 2024, 05:49 PM UTC
The third party has implemented a fix and we are observing recovery on our end for our billing related actions. We will continue to monitor the results.
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resolved Jul 09, 2024, 06:16 PM UTC
This incident has been resolved - all billing/payment related functionality should be restored.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2024, 05:03 PM UTC
- Resolved
- Jun 30, 2024, 05:20 PM UTC
- Duration
- 17m
Affected: Website (Bitly.com)APIBitly Pages
Timeline · 5 updates
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investigating Jun 30, 2024, 05:03 PM UTC
Hi community. We’re seeing early indications errors with serving Bitly Pages, API requests, and loading the Bitly website. We’re looking into this now and will share an update within 30 minutes.
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investigating Jun 30, 2024, 05:06 PM UTC
We are continuing to investigate this issue.
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identified Jun 30, 2024, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 30, 2024, 05:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 30, 2024, 05:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2024, 06:33 PM UTC
- Resolved
- Jun 18, 2024, 07:17 PM UTC
- Duration
- 44m
Affected: Bitly Pages
Timeline · 5 updates
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investigating Jun 18, 2024, 06:33 PM UTC
We are currently investigating this issue.
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identified Jun 18, 2024, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 18, 2024, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 18, 2024, 07:17 PM UTC
This incident has been resolved.
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postmortem Jun 21, 2024, 02:53 PM UTC
From `17:56Z` through `19:01Z` on `2024-06-18` Bitly experienced a major outage affecting Bitly Pages functionality. Preliminary root cause was a change to a CDN configuration. The misconfiguration caused all Bitly Pages to result in a 500 page during the outage. All other Bitly services remained operational during the incident.
Read the full incident report →
