Bitly experienced a major incident on August 1, 2025 affecting Website (Bitly.com), lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 01, 2025, 01:02 PM UTC
We are currently experiencing a 3rd party provider outage impacting checkout and payment method updates when utilizing PayPal. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.
- identified Aug 01, 2025, 01:49 PM UTC
PayPal is continuing to experience issues that are impacting use on our checkout and payment method update functionality. They are actively investigating and working to mitigate the issue. To make a purchase, please utilize checkout using a credit card.
- resolved Aug 01, 2025, 03:37 PM UTC
The 3rd party provider incident involving checkout with PayPal has been resolved.