Bitly experienced a notice incident on September 12, 2025, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 12, 2025, 12:38 PM UTC
We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider has acknowledged the issue and is working on a fix. We will provide an update within 30 minutes.
- identified Sep 12, 2025, 01:25 PM UTC
We are continuing to observe an outage of a 3rd party provider that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider is continuing to work to mitigate the issue. We will provide an update within 30 minutes.
- monitoring Sep 12, 2025, 02:01 PM UTC
We're observing recovery after an incident where a 3rd party provider outage caused issues with transactional email sends. We will continue to monitor to ensure that the incident is fully resolved.
- resolved Sep 12, 2025, 02:11 PM UTC
The incident has been resolved.