Bitbuy incident

Increased Support Ticket Wait Times

Minor Resolved View vendor source →

Bitbuy experienced a minor incident on March 4, 2024 affecting Customer Support, lasting 48d 23h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 02:25 PM UTC
Resolved
Apr 22, 2024, 01:43 PM UTC
Duration
48d 23h
Detected by Pingoru
Mar 04, 2024, 02:25 PM UTC

Affected components

Customer Support

Update timeline

  1. investigating Mar 04, 2024, 02:25 PM UTC

    With the recent market volatility our Customer Support team is experiencing extremely high volumes and response times are longer than usual. We appreciate your patience.

  2. resolved Apr 22, 2024, 01:43 PM UTC

    This incident has been resolved.