Billpocket incident

Incremento de rechazos con BBVA

Minor Resolved View vendor source →
Started
Mar 08, 2026, 09:01 AM UTC
Resolved
Mar 08, 2026, 11:50 AM UTC
Duration
2h 48m
Detected by Pingoru
Mar 08, 2026, 09:01 AM UTC

Affected components

Autorización (Hefesto)Conector PROSA (Hydra)Procesador de Autorizaciones (PROSA)Conexión Kushki (Borneo)

Update timeline

  1. investigating Mar 08, 2026, 09:01 AM UTC

    Se valida incremento de rechazos con el mensaje Response received too late para Banco BBVA. El procesador informa que Eglobal tiene una ventana de mantenimiento hasta las 07:00 am GMT-6 Se mantiene en monitoreo

  2. resolved Mar 08, 2026, 11:50 AM UTC

    Se valida que los rechazos con mensaje Response received too late se detuvieron a las 4:30 am GMT-5 ajustándose al histórico, por lo que se da por finalizado el incidente. Se mantiene en monitoreo

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