Billie had 6 outages in the last 2 years totaling 19h 42m of downtime — averaging 0.2 incidents per month.
There were 6 Billie outages since August 26, 2024 totaling 19h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue related to our checkout widget preventing customers to check out with Billie
The system was rolled back to a previous state and we are monitoring the results
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We noticed higher decline rates on authorizations than usual. The root cause was identified and the underlying responsible service was rolled back to a previous working state
We identified an issue that affects the authorization process for a subset of first-time buyers in cases where no billing address details are received during the authorization request at 11:52.
At 12:32 a fix has been implemented and we are monitoring the results.
Incident resolved at 12:32
We identified an Issue that affects authorizations for the German, Austrian and Finnish market which leads to a small subset of these authorizations not being captured. The team is implementing a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We identified an issue with our internal systems affecting the checkout experience - an fix is currently under investigation
We identified the issue with one of our third-party providers, and we are following up with them.
We mitigated the issue to get the order creation and checkout flows working again. However, while we wait for the third-party provider, the merchant dashboard will still be affected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.