Billie incident

Issues with authorizing a subset of first-time buyers

Notice Resolved View vendor source →

Billie experienced a notice incident on October 9, 2025, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 02:29 PM UTC
Resolved
Oct 09, 2025, 02:30 PM UTC
Duration
1m
Detected by Pingoru
Oct 09, 2025, 02:29 PM UTC

Update timeline

  1. identified Oct 09, 2025, 02:29 PM UTC

    We identified an issue that affects the authorization process for a subset of first-time buyers in cases where no billing address details are received during the authorization request at 11:52.

  2. monitoring Oct 09, 2025, 02:29 PM UTC

    At 12:32 a fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 02:30 PM UTC

    Incident resolved at 12:32