Billie incident

Issues with capturing a small subset of authorizations

Minor Resolved View vendor source →

Billie experienced a minor incident on October 2, 2025 affecting Order API, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 04:18 PM UTC
Resolved
Oct 02, 2025, 07:26 PM UTC
Duration
3h 8m
Detected by Pingoru
Oct 02, 2025, 04:18 PM UTC

Affected components

Order API

Update timeline

  1. identified Oct 02, 2025, 04:18 PM UTC

    We identified an Issue that affects authorizations for the German, Austrian and Finnish market which leads to a small subset of these authorizations not being captured. The team is implementing a fix.

  2. monitoring Oct 02, 2025, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 07:26 PM UTC

    This incident has been resolved.