Billie Outage History

Pingoru has recorded 11 incidents for Billie: 4 in the last 12 months and 1 in the last 90 days.

11incidents recorded

4last 12 months

1last 90 days

4 daystypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Billie in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Started Aug 17, 2026, 12:22 PM UTC· resolved Sep 02, 2026, 07:27 AM UTC

investigating Aug 17, 2026, 12:22 PM UTC

We are investigating a delay in allocating some incoming SEK payments to customer accounts, which may cause affected invoices to appear as outstanding even though payment was sent.
identified Aug 17, 2026, 01:48 PM UTC

The issue has been identified as an incident of a third-party in our core-banking setup
identified Aug 19, 2026, 06:51 AM UTC

We are still waiting for a statement and resolution from our banking provider. Billie has temporarily paused dunning reminders for the Swedish market while we await further information.
monitoring Aug 20, 2026, 09:01 AM UTC

We did receive all missing payments from the banking provider and allocated them to the respective invoices. Affected customers should receive a payment confirmation anytime soon. We will continue monitoring the overall situation in the Swedish market for a while before closing this incident.
resolved Sep 02, 2026, 07:27 AM UTC

This incident has been resolved.

Critical February 16, 2026 Checkout widget not properly loading 2h 37m Checkout Widget

Started Feb 16, 2026, 10:58 AM UTC· resolved Feb 16, 2026, 01:36 PM UTC

investigating Feb 16, 2026, 10:58 AM UTC

We are currently investigating an issue related to our checkout widget preventing customers to check out with Billie
monitoring Feb 16, 2026, 11:18 AM UTC

The system was rolled back to a previous state and we are monitoring the results
resolved Feb 16, 2026, 01:36 PM UTC

This incident has been resolved.

Major February 12, 2026 Order placement via merchant dashboard is failing 4h 59m Merchant Portal, Merchant Portal API

Started Feb 12, 2026, 08:47 AM UTC· resolved Feb 12, 2026, 01:46 PM UTC

investigating Feb 12, 2026, 08:47 AM UTC

We are currently investigating this issue.
identified Feb 12, 2026, 09:37 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 12, 2026, 11:20 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 12, 2026, 01:46 PM UTC

This incident has been resolved.

Started Feb 09, 2026, 08:30 AM UTC· resolved Feb 09, 2026, 08:30 AM UTC

resolved Feb 09, 2026, 10:31 AM UTC

We noticed higher decline rates on authorizations than usual. The root cause was identified and the underlying responsible service was rolled back to a previous working state

Started Oct 09, 2025, 02:29 PM UTC· resolved Oct 09, 2025, 02:30 PM UTC

identified Oct 09, 2025, 02:29 PM UTC

We identified an issue that affects the authorization process for a subset of first-time buyers in cases where no billing address details are received during the authorization request at 11:52.
monitoring Oct 09, 2025, 02:29 PM UTC

At 12:32 a fix has been implemented and we are monitoring the results.
resolved Oct 09, 2025, 02:30 PM UTC

Incident resolved at 12:32

Started Oct 02, 2025, 04:18 PM UTC· resolved Oct 02, 2025, 07:26 PM UTC

identified Oct 02, 2025, 04:18 PM UTC

We identified an Issue that affects authorizations for the German, Austrian and Finnish market which leads to a small subset of these authorizations not being captured. The team is implementing a fix.
monitoring Oct 02, 2025, 05:06 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 02, 2025, 07:26 PM UTC

This incident has been resolved.