Billie incident

Order placement via merchant dashboard is failing

Major Resolved View vendor source →

Billie experienced a major incident on February 12, 2026 affecting Merchant Portal and Merchant Portal API, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 08:47 AM UTC
Resolved
Feb 12, 2026, 01:46 PM UTC
Duration
4h 59m
Detected by Pingoru
Feb 12, 2026, 08:47 AM UTC

Affected components

Merchant PortalMerchant Portal API

Update timeline

  1. investigating Feb 12, 2026, 08:47 AM UTC

    We are currently investigating this issue.

  2. identified Feb 12, 2026, 09:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 01:46 PM UTC

    This incident has been resolved.