Resolved after 8 hours 56 minutes, affecting Merchant Portal and Order API and 1 more, on August 26, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 26, 2024, 12:01 PM UTC
We identified an issue with our internal systems affecting the checkout experience - an fix is currently under investigation
- identified Aug 26, 2024, 12:39 PM UTC
We identified the issue with one of our third-party providers, and we are following up with them.
- identified Aug 26, 2024, 12:58 PM UTC
We mitigated the issue to get the order creation and checkout flows working again. However, while we wait for the third-party provider, the merchant dashboard will still be affected.
- monitoring Aug 26, 2024, 01:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2024, 08:58 PM UTC
This incident has been resolved.
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