Billie incident

Delayed Payment Allocation for SEK Transactions

Notice Resolved View vendor source →

Billie experienced a notice incident on August 17, 2026, lasting 15d 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 12:22 PM UTC
Resolved
Sep 02, 2026, 07:27 AM UTC
Duration
15d 19h
Detected by Pingoru
Aug 17, 2026, 12:22 PM UTC

Update timeline

  1. investigating Aug 17, 2026, 12:22 PM UTC

    We are investigating a delay in allocating some incoming SEK payments to customer accounts, which may cause affected invoices to appear as outstanding even though payment was sent.

  2. identified Aug 17, 2026, 01:48 PM UTC

    The issue has been identified as an incident of a third-party in our core-banking setup

  3. identified Aug 19, 2026, 06:51 AM UTC

    We are still waiting for a statement and resolution from our banking provider. Billie has temporarily paused dunning reminders for the Swedish market while we await further information.

  4. monitoring Aug 20, 2026, 09:01 AM UTC

    We did receive all missing payments from the banking provider and allocated them to the respective invoices. Affected customers should receive a payment confirmation anytime soon. We will continue monitoring the overall situation in the Swedish market for a while before closing this incident.

  5. resolved Sep 02, 2026, 07:27 AM UTC

    This incident has been resolved.