Resolved after 15 days 19 hours, on August 17, 2026.
We did receive all missing payments from the banking provider and allocated them to the respective invoices. Affected customers should receive a payment confirmation anytime soon. We will continue monitoring the overall situation in the Swedish market for a while before closing this incident.
Update timeline
- investigating Aug 17, 2026, 12:22 PM UTC
We are investigating a delay in allocating some incoming SEK payments to customer accounts, which may cause affected invoices to appear as outstanding even though payment was sent.
- identified Aug 17, 2026, 01:48 PM UTC
The issue has been identified as an incident of a third-party in our core-banking setup
- identified Aug 19, 2026, 06:51 AM UTC
We are still waiting for a statement and resolution from our banking provider. Billie has temporarily paused dunning reminders for the Swedish market while we await further information.
- monitoring Aug 20, 2026, 09:01 AM UTC
We did receive all missing payments from the banking provider and allocated them to the respective invoices. Affected customers should receive a payment confirmation anytime soon. We will continue monitoring the overall situation in the Swedish market for a while before closing this incident.
- resolved Sep 02, 2026, 07:27 AM UTC
This incident has been resolved.
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