Billie Outage History

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Billie had 5 outages in the last 2 years totaling 386h 42m of downtime — averaging 0.2 incidents per month.

There were 5 Billie outages since October 9, 2025 totaling 386h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.billie.io

Notice August 17, 2026

Delayed Payment Allocation for SEK Transactions

Detected by Pingoru
Aug 17, 2026, 12:22 PM UTC
Resolved
Sep 02, 2026, 07:27 AM UTC
Duration
15d 19h
Timeline · 5 updates
  1. investigating Aug 17, 2026, 12:22 PM UTC

    We are investigating a delay in allocating some incoming SEK payments to customer accounts, which may cause affected invoices to appear as outstanding even though payment was sent.

  2. identified Aug 17, 2026, 01:48 PM UTC

    The issue has been identified as an incident of a third-party in our core-banking setup

  3. identified Aug 19, 2026, 06:51 AM UTC

    We are still waiting for a statement and resolution from our banking provider. Billie has temporarily paused dunning reminders for the Swedish market while we await further information.

  4. monitoring Aug 20, 2026, 09:01 AM UTC

    We did receive all missing payments from the banking provider and allocated them to the respective invoices. Affected customers should receive a payment confirmation anytime soon. We will continue monitoring the overall situation in the Swedish market for a while before closing this incident.

  5. resolved Sep 02, 2026, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 16, 2026

Checkout widget not properly loading

Detected by Pingoru
Feb 16, 2026, 10:58 AM UTC
Resolved
Feb 16, 2026, 01:36 PM UTC
Duration
2h 37m
Affected: Checkout Widget
Timeline · 3 updates
  1. investigating Feb 16, 2026, 10:58 AM UTC

    We are currently investigating an issue related to our checkout widget preventing customers to check out with Billie

  2. monitoring Feb 16, 2026, 11:18 AM UTC

    The system was rolled back to a previous state and we are monitoring the results

  3. resolved Feb 16, 2026, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Order placement via merchant dashboard is failing

Detected by Pingoru
Feb 12, 2026, 08:47 AM UTC
Resolved
Feb 12, 2026, 01:46 PM UTC
Duration
4h 59m
Affected: Merchant PortalMerchant Portal API
Timeline · 4 updates
  1. investigating Feb 12, 2026, 08:47 AM UTC

    We are currently investigating this issue.

  2. identified Feb 12, 2026, 09:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 01:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

Higher decline rates than usual

Detected by Pingoru
Feb 09, 2026, 08:30 AM UTC
Resolved
Feb 09, 2026, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 09, 2026, 10:31 AM UTC

    We noticed higher decline rates on authorizations than usual. The root cause was identified and the underlying responsible service was rolled back to a previous working state

Read the full incident report →

Notice October 9, 2025

Issues with authorizing a subset of first-time buyers

Detected by Pingoru
Oct 09, 2025, 02:29 PM UTC
Resolved
Oct 09, 2025, 02:30 PM UTC
Duration
1m
Timeline · 3 updates
  1. identified Oct 09, 2025, 02:29 PM UTC

    We identified an issue that affects the authorization process for a subset of first-time buyers in cases where no billing address details are received during the authorization request at 11:52.

  2. monitoring Oct 09, 2025, 02:29 PM UTC

    At 12:32 a fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 02:30 PM UTC

    Incident resolved at 12:32

Read the full incident report →