BigCommerce incident

Elevated 500 errors

Major Resolved View vendor source →

BigCommerce experienced a major incident on August 19, 2025 affecting Control Panel and Storefront, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 10:40 PM UTC
Resolved
Aug 19, 2025, 11:41 PM UTC
Duration
1h
Detected by Pingoru
Aug 19, 2025, 10:40 PM UTC

Affected components

Control PanelStorefront

Update timeline

  1. investigating Aug 19, 2025, 10:40 PM UTC

    We are currently investigating an elevated rate of 500 errors and increased response times.

  2. identified Aug 19, 2025, 11:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2025, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2025, 11:41 PM UTC

    This incident has been resolved.