Resolved on August 17, 2026.
We are writing to inform you about an incident which affected users making use of sending mails. During this time, you may have experienced degraded performance in sending mails originating from our MandrillApp services. The following zones and components are currently affected: Affected Zones: All zones were affected, but only customers that are/were making use of our MandrillApp mailing services were affected. Affected Components: Classic actions - Classic actions that are making use of a MandrillApp API key in order to send out mails would fail to deliver the mail. NextGen Actions - NextGen actions that are making use of a MandrillApp API key in order to send out mails would fail to deliver the mail. The issue was quickly located and a fix has been implemented for this, which allowed the incoming mails being sent to work as expected again. We would like to apologize for the degraded performance that that has been experienced, and want to thank you for your patience.
Update timeline
- resolved Aug 20, 2026, 01:45 PM UTC
We are writing to inform you about an incident which affected users making use of sending mails. During this time, you may have experienced degraded performance in sending mails originating from our MandrillApp services. The following zones and components are currently affected: Affected Zones: All zones were affected, but only customers that are/were making use of our MandrillApp mailing services were affected. Affected Components: Classic actions - Classic actions that are making use of a MandrillApp API key in order to send out mails would fail to deliver the mail. NextGen Actions - NextGen actions that are making use of a MandrillApp API key in order to send out mails would fail to deliver the mail. The issue was quickly located and a fix has been implemented for this, which allowed the incoming mails being sent to work as expected again. We would like to apologize for the degraded performance that that has been experienced, and want to thank you for your patience.
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