Outage on NL6

Update timeline

1. identified Sep 10, 2026, 09:54 AM UTC

   Hi, We are writing to inform you that our platform is currently experiencing an outage. This means that applications running on the below-mentioned zones may not be able to access our services. We understand this is disruptive, and we sincerely apologize for any inconvenience this may cause. Our team is working with the highest priority on this to identify the root cause of the issue and restore services as quickly as possible. The following zones and components are currently affected: Affected Zones: NL6 Affected Components: * IDE * Runtime Our highest priority is to bring our services back online as quickly and safely as possible. We have dedicated engineers working to resolve this issue. We will keep you informed of our progress and provide an estimated time of restoration as soon as we have a clearer understanding of the situation. You can stay informed by checking our status page at Betty Blocks Status , or by subscribing to updates on this page. Thank you for your patience and understanding during this critical time. We appreciate your support. Kind regards, The Support Team

2. identified Sep 10, 2026, 09:54 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Sep 10, 2026, 10:02 AM UTC

   A fix has been implemented, we are monitoring the results.

4. investigating Sep 10, 2026, 11:52 AM UTC

   Hi, We are writing to inform you that our platform is currently experiencing degraded performance. This means that applications running on the below-mentioned zones may not be able to access our services. We understand this is disruptive, and we sincerely apologize for any inconvenience this may cause. Our team is working with the highest priority on this to identify the root cause of the issue and restore services as quickly as possible. The following zones and components are currently affected: Affected Zones: All zones Affected Components: * IDE * Runtime * MyBB * Backoffice Our highest priority is to bring our services back online as quickly and safely as possible. We have dedicated engineers working to resolve this issue. We will keep you informed of our progress and provide an estimated time of restoration as soon as we have a clearer understanding of the situation. You can stay informed by checking our status page at Betty Blocks Status , or by subscribing to updates on this page. Thank you for your patience and understanding during this critical time. We appreciate your support. Kind regards, The Support Team

5. identified Sep 10, 2026, 01:21 PM UTC

   Hi, The degraded performance appears to be caused by a connection issue between Ziggo and Azure. We are currently monitoring performance closely. Thank you for your continued patience and understanding.

6. resolved Sep 11, 2026, 07:31 AM UTC

   Hi, The connection issue between Azure and Ziggo has been resolved. As a result performance is back to normal. A Path MTU black hole occurred between the office's Ziggo line and Microsoft West Europe. Full-sized packets from Azure were dropped on roughly half of all connections. Smaller packets continued to pass through normally, which is why DNS, TCP handshakes, and lower-bandwidth sites never showed a problem. Thank you for your patience and understanding during this critical time. Kind regards, Support