BetterCloud experienced a minor incident on May 16, 2025 affecting File Governance, lasting 14d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 16, 2025, 03:06 PM UTC
We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please contact our Support Team.
- monitoring May 19, 2025, 02:27 PM UTC
File Governance Insights data remains out-of-date for a subset of customers. We are in the process of implementing further optimizations that should enable us to process the remaining updates more quickly and efficiently. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
- monitoring May 23, 2025, 10:11 PM UTC
We are continuing to work towards a solution for the issue affecting File Governance Insights data. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
- resolved May 30, 2025, 07:20 PM UTC
This incident has been resolved.