BetterCloud experienced a minor incident on April 16, 2024 affecting Directory and Global Search, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 16, 2024, 04:52 PM UTC
We have identified and fixed an issue loading the Group details list. This issue was also visible when using the Global Search feature. We currently monitoring for stability and will provide another update shortly. We apologize for any inconvenience this may have caused. If you have any questions, please contact Support by emailing [email protected]
- monitoring Apr 16, 2024, 06:47 PM UTC
We have identified and fixed an issue loading the Group details list. This issue was also visible when using the Global Search feature. We currently monitoring for stability and will provide another update shortly. We apologize for any inconvenience this may have caused. If you have any questions, please contact Support by emailing [email protected]
- resolved Apr 16, 2024, 08:51 PM UTC
We have resolved the issue that was affecting the loading of the Group details list. This issue was also visible when using the Global Search featureWe appreciate your patience! If you have any questions, please contact Support: [email protected]