BetterCloud experienced a minor incident on May 21, 2024 affecting Applications, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2024, 06:57 PM UTC
We have identified an issue preventing a subset of customers from loading the Applications page in app.bettercloud.com. Our team is working to remediate this issue as soon as possible. We apologize for any inconvenience this issue may be causing, and will provide another update by 5:00PM EST. If you have any questions, please contact our Support Team by emailing [email protected].
- identified May 21, 2024, 09:05 PM UTC
Our team continues to work towards remediating the issue preventing a subset of customers from loading the Applications page in app.bettercloud.com. We apologize for any inconvenience this issue may be causing, and will provide another update by 8:00PM EST. If you have any questions, please contact our Support Team by emailing [email protected].
- monitoring May 23, 2024, 01:27 PM UTC
A potential fix has been implemented and we are monitoring for further issues with the Applications page. If you have any questions or concerns, please contact our Support team.
- resolved May 23, 2024, 05:26 PM UTC
We have resolved the issue that was preventing a subset of customers from loading the Applications page in app.bettercloud.com. We appreciate your patience! If you have any questions, please contact Support: [email protected]