BetterCloud incident

SAML Login Issue for BetterCloud Track

Notice Resolved View vendor source →

BetterCloud experienced a notice incident on June 6, 2024 affecting Spend Optimization, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 09:21 PM UTC
Resolved
Jun 06, 2024, 09:21 PM UTC
Duration
—
Detected by Pingoru
Jun 06, 2024, 09:21 PM UTC

Affected components

Spend Optimization

Update timeline

  1. resolved Jun 06, 2024, 09:21 PM UTC

    We have identified and resolved an issue preventing customers using SAML to login to BetterCloud's Track UI (trackapp.bettercloud.com). As a result of the migration of the Track product to BetterCloud, Track admins who have previously configured SAML access for trackapp.g2.com will need to reconfigure their SAML application to point to trackapp.bettercloud.com in order to login. Please review the below Help Center Article for directions on updating your SAML configuration: https://support.bettercloud.com/s/article/Updating-SAML-Configuration?selectedCateg=&parentCategory=All&parentCategoryLabel=&currentCategLabel= We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].