BetterCloud experienced a minor incident on June 12, 2024 affecting Workflows and Global Search, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2024, 06:53 PM UTC
We have identified and are investigating an issue resulting in delays with certain Workflow instances. We apologize for the inconvenience this issue is causing and will provide updates as soon as we know more. If you have any questions, please contact Support: [email protected].
- identified Jun 12, 2024, 08:49 PM UTC
We have identified an issue resulting in delays with certain on-demand Workflow instances in BetterCloud. We recommend starting workflows from the Directory or Files grids instead of the Global Search. Our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- resolved Jun 12, 2024, 09:46 PM UTC
We have resolved the issue that was resulting in delays with certain on-demand Workflow instances in BetterCloud. We appreciate your patience! If you have any questions, please contact Support: [email protected]