BetterCloud incident
Salesforce Integrations Frequently Disconnecting
BetterCloud experienced a major incident on June 18, 2024 affecting Salesforce, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2024, 04:49 PM UTC
We have investigated and identified an issue resulting in Salesforce Integrations disconnecting for a subset of customers. We apologize for any inconvenience this issue may cause and will post updates as we know more. If you have any questions, please reach out to our Support Team by emailing [email protected].
- monitoring Jun 18, 2024, 09:49 PM UTC
We have pushed a fix to correct the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recommend you reconnect your Salesforce Integrations at your earliest convenience. We will continue to monitor the issue, but please contact our Support Team with any questions you may have by emailing [email protected]
- resolved Jun 21, 2024, 07:12 PM UTC
We have resolved the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recommend you reconnect your Salesforce Integrations at your earliest convenience. We appreciate your patience! If you have any questions, please contact Support: [email protected]